Frequestly Ask Questions

Q. When are payments due?
A. Payments are due on the 1st of the month for the months care. For example: January payment is due on the first for January’s care. We accept E-Transfer, cash and Certified cheque. We can also process your credit card monthly as well.

Q. What if I can’t pay on the first?
A. First and for most please call us prior to the first to discuss your payment, we will do our best to work with you. Payments received after the 5th of the month are subject to a $50 late fee. Payments not received by the 10th of the month are subject to default (cancelling your contract).

Q. How do I apply for subsidy?
A. Not yet

Q. What happens if my child is sick?
A. Illness is defined in the family day home standards manual as
a. A child vomiting, having a fever, diarrhea or a new unexplained rash or cough.
b. A child requiring greater care and attention than can be provided without compromising the care of the other children in the program.
c. A child having or displaying any other illness or symptom the staff knows or believes may indicate that the child poses a health risk to persons on the program premises.

If a Provider notices that a child exhibits any of the signs or symptoms listed above, the Provider must ensure that:

a. The child’s parent(s) arranges for the immediate removal of the child from the program premises.

b. The child does not return to the program premises until the Provider is satisfied that the child no longer poses a health risk to others in the program. (e.g. – the parent providers a physician’s note, the parent declares the child has been symptom free for a minimum 24 hours, or the Provider contacts Health Link Alberta to determine if the child no longer poses a threat to others.)

Q. My child needs to have medication, can my provider give it to my child?
A. Our policy is no medication (including prescription or non-prescription, emergency medication and herbal remedies) may be given by the provider without written authorization from the parents. 

Q. Where do I find the agencies policies?
A. Agency policies can be found on our website under Parent Forms – policy and procedures. Our parent handbook is also available online under Parent Forms.

Q. How do I cancel my contract?
A. The first 30 days in any contact are a trial for both parents and provider, which means the contract can be cancelled at any time without penalty. After the first 30 days parent and providers agree to give each other 30days written notice.